At Barely Elle LLC, we want our customers to have a straightforward and satisfactory shopping experience. If you are not completely satisfied with your purchase, you may be eligible for a return, refund, or exchange in accordance with the terms outlined below.
1. 30-Day Return Policy
Customers may request a return within 30 days of the delivery date.
To be eligible for a return, you must contact us within the 30-day return period and obtain return instructions before sending the product back.
Because our products include intimate apparel, hygiene and product-condition requirements apply to all returns.
2. Return Conditions
To be eligible for a return, products must generally meet all of the following conditions:
- The return request is submitted within 30 days of delivery.
- The item is unworn and unused.
- The item is in its original condition.
- The item has not been washed, altered, damaged, or otherwise used.
- Original tags, labels, and packaging remain attached or are included where applicable.
- The item is returned with proof of purchase or valid order information.
For hygiene reasons, underwear and other intimate apparel that has been worn, washed, or otherwise used may not be eligible for return or exchange, except where required by applicable law or where the product is defective.
We reserve the right to decline a return if the product does not meet the applicable return conditions.
3. Defective, Damaged, or Incorrect Items
If you receive an item that is defective, damaged, or different from the product you ordered, please contact us as soon as possible.
Please provide your order number and, where appropriate, clear photographs showing the issue. We may request additional information to help us evaluate the situation.
If the issue is confirmed to be attributable to Barely Elle LLC, we may provide an appropriate replacement, exchange, or refund in accordance with applicable law.
For confirmed defective, damaged, or incorrect items, Barely Elle LLC will generally cover the reasonable return shipping cost.
4. Exchanges
We may accept exchanges for eligible products, subject to product availability.
To request an exchange:
- Contact us within 30 days of the delivery date.
- Provide your order number and the item you wish to exchange.
- Confirm the replacement item or requested size, subject to availability.
- Follow the return instructions provided by our customer service team.
- Send the eligible item back in accordance with the return conditions.
If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.
For hygiene reasons, worn or washed intimate apparel is generally not eligible for exchange unless the item is defective or otherwise covered by applicable law.
5. How to Request a Return
To initiate a return, please follow these steps:
Step 1 — Contact Us
Email us at edmundorodriguez@barelyelle.com and include:
- Your full name
- Order number
- Item(s) you wish to return
- Reason for the return
- Whether you are requesting a refund or exchange
Step 2 — Receive Return Instructions
Our customer service team will review your request and provide return instructions if the item appears to qualify under this policy.
Please do not send a return to an address that has not been confirmed by our customer service team.
Step 3 — Prepare the Package
Pack the eligible item securely and, where applicable, include the original packaging, tags, and other materials supplied with the product.
Step 4 — Ship the Return
Send the package to the return address provided below or to an alternative return address specifically provided by our customer service team.
Customers should retain proof of shipment and tracking information until the return has been fully processed.
6. Return Address
Unless our customer service team provides different written instructions for a particular return, eligible returns should be sent to:
Barely Elle LLC
2201 Elizabeth St NE
Albuquerque, NM 87112
United States
Please contact us before shipping your return to confirm the applicable return instructions.
7. Return Shipping Costs
For eligible returns due to a defective, damaged, or incorrect item, Barely Elle LLC will generally cover the reasonable return shipping cost.
For eligible returns due to personal preference, sizing, change of mind, or other reasons not caused by a product issue, the customer is generally responsible for the return shipping cost.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is due to an error or issue attributable to Barely Elle LLC.
8. Return Inspection
Once we receive your returned item, we will inspect it to determine whether it meets the applicable return requirements.
The inspection process generally takes 3–5 business days after the returned package is received.
If the return is approved, we will process the applicable refund or exchange.
If an item does not meet the return conditions, we may notify you that the return cannot be accepted.
9. Refund Processing Time
Once your return has been approved, the applicable refund will generally be issued within 3–7 business days.
Refunds will normally be credited to the original payment method used for the purchase.
After we issue the refund, the time required for the funds to appear in your account may vary depending on your bank, credit card issuer, or payment provider.
10. Exchanges Processing Time
Once an eligible exchange has been received and approved, we will generally process the replacement within 3–7 business days, subject to product availability.
Shipping time for the replacement item is separate from the processing period.
If the requested replacement is unavailable, we will contact you regarding an alternative resolution.
11. Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions.
Unless otherwise required by law, this may include:
- Worn or washed underwear
- Used intimate apparel
- Products that have been damaged after delivery
- Products without required tags or packaging where such items are required for return eligibility
- Products that have been altered or modified by the customer
This policy does not affect any rights or remedies that cannot legally be excluded or limited under applicable law.
12. Refund Amount
If a return is approved, the refund will generally cover the eligible purchase price of the returned product.
Applicable shipping charges may not be refundable unless required by law or the return is the result of an error, defect, damage, or incorrect item attributable to Barely Elle LLC.
If only part of an order is returned, only the eligible returned item(s) will generally be refunded.
13. Returns Without Prior Authorization
Customers should contact us before sending any product back.
Returns sent without prior communication or without sufficient order information may experience delays in processing. We may contact the customer to obtain the information necessary to identify and process the return.
14. Late Return Requests
Return requests submitted more than 30 days after the delivery date may not be accepted unless otherwise required by applicable law or approved by Barely Elle LLC under special circumstances.