1. What products do you offer?
Barely Elle LLC offers a selection of underwear and intimate apparel designed with everyday comfort, fit, quality, and style in mind. Our collection includes a variety of styles and options to suit different preferences and everyday needs.
2. How do I choose the right size?
Please refer to the size guide available on the relevant product page before placing your order. We recommend reviewing the measurements carefully and selecting the size that best corresponds to your measurements.
If you are unsure about sizing, please contact our customer service team before purchasing and we will be happy to assist.
3. How should I care for my underwear?
Care instructions may vary depending on the specific product and material. Please follow the care instructions provided with the product or displayed on the product page to help maintain its fit, appearance, and quality.
4. Can I change or cancel my order after placing it?
If you need to change or cancel an order, please contact us as soon as possible. We will make reasonable efforts to accommodate your request before the order has been processed or shipped.
Once an order has been processed or shipped, changes or cancellations may no longer be possible, and our applicable return policy may apply.
5. How can I check the status of my order?
After your order has been processed and shipped, you may receive shipping or tracking information by email when tracking is available.
If you have questions about your order status, please contact our customer service team with your order number.
6. Do you accept returns?
Returns may be accepted in accordance with our Refund Policy and applicable law.
Because underwear and intimate apparel are hygiene-sensitive products, returned items may be subject to specific eligibility requirements. Products generally must meet the applicable return conditions before a return or refund can be approved.
Please review our Refund Policy before initiating a return.
7. Can I exchange an item for a different size?
Exchanges may be available depending on product availability and the applicable return conditions.
If you need a different size, please contact us as soon as possible with your order information and the item you wish to exchange.
8. Are returned underwear products required to be unworn?
For hygiene and product-safety reasons, returned intimate apparel may be required to be unworn, unused, and in its original condition, with original tags and packaging where applicable.
Additional return requirements may apply as described in our Refund Policy and as permitted by applicable law.
9. Who pays the return shipping cost?
Return shipping responsibility depends on the reason for the return and the terms of our Refund Policy.
If an item is defective, damaged, incorrect, or otherwise qualifies for a return due to an issue attributable to us, Barely Elle LLC may cover the applicable return shipping costs.
For other eligible returns, the customer may be responsible for return shipping costs.
10. How long does a refund take?
Once an eligible return has been received and inspected, we will process the applicable refund in accordance with our Refund Policy.
After we issue a refund, the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
11. What payment methods do you accept?
Available payment methods are displayed during checkout. Payment transactions may be processed through third-party payment service providers.
For security purposes, payment information may be handled directly by the applicable payment processor.
12. Is my purchase a subscription?
No. All purchases from Barely Elle LLC are one-time purchases.
We do not charge customers recurring subscription fees or automatically renew product purchases. Your payment method is charged only for the specific order you authorize.
13. Will I be charged automatically in the future?
No. Purchasing a product does not authorize recurring charges.
If you wish to purchase additional products in the future, you will need to place a new order and authorize the applicable payment for that purchase.